Drag/Drop Signature not consistently working

Question

I have a user who uses this feature frequently and lately and he is having issues with the signature. Sometimes it works flawlessly, he,ll click and drag and it will work fine. But sometimes he will click and drag and nothing happens. He would have to close out and re open for it to work and there are other cases where he will have to close and open multiple times for it to work.

Has anyone ran into this issue?

Meenakshi_Negi · Answer

Hi Microdyn-nadiru,

When you say Drag/Drop signature, are you referring to add the signature box or the signature to the PDF form?

Could you please let us know the Adobe application used by the user?

Please provide more details about the issue.

It would be helpful to understand if you can share the screenshot of the page where you the issue occurs.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi

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