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Participant
October 28, 2024
Question

Dropdown field doesn't work for Counter Signer on Web Form

  • October 28, 2024
  • 1 reply
  • 244 views

Any help appreciated: 

Web Form, user opens, fills, and signs.

Routes to Counter Signer. Although the dropdown menus work for the first user (who isn't supposed to use them), and everything else works for the counter signer, the dropdown menus are not clickable.

Note: For Reasons, this form is a fillable form that I uploaded into Adobe Sign as a Web form and then set only a signature field in the Web Form options. I have to leave the original fields in it, not set them all in again in the Web Form function, because if I do it that way, none of the tooltips or formatting show accurately. 

 

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1 reply

Meenakshi_Negi
Legend
November 4, 2024

Hi gabriel_1019,

 

Thank you for reaching out.

 

Could you please let us know how the form fields were added to the form? If you have the form available, please share it with us so we can get it checked. 

Without checking the form, we cannot comment on what might be causing this behavior. If the issue occurs with the particular recipient, ask to clear the cache and cookies for the browser. Try opening the form in an alternate browser or a new incognito window. 

 

Let us know how it goes.

 

Thanks,

Meenakshi