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Participant
May 8, 2023
Question

Dynamics 365 CE requiring a contact mobile phone number??

  • May 8, 2023
  • 1 reply
  • 468 views

Hello,

 

We are using Documents Core Pack in Dynamics 365 CE to merge several Adobe Sign template documents.  The templates are assigned to a Custom entity, but also reference a related contact record.  None of the templates reference the contact phone number, however, I get the error below if I attempt to send to a contact that does not have a mobile phone number set.

 

It seems there must be a setting somewhere to require a mobile phone number, but I don't see it either in the Adobe Admin Console, or D365 Adobe Sign Settings.

 

Error while generating eSignature: Error during update 'adobe_agreement' entity in CRM (agreement has not been sent): The given key was not present in the dictionary.|
at AutoMergeService.MergeService.SignDocument(IOrganizationService iservice, Entity inqueue, MergeService parent, ProcessedDocumentsStats docStat, String impuser)
at AutoMergeService.MergeService.ProcessDocuments(MergeService parent, Int32& pendingRecords)
AUTOMERGEUSC001

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1 reply

Participant
May 11, 2023

If anyone else has the same issue, it appears to have been caused by having an incorrect mapping.  There were inadvertantly two fields that referenced the same contact mobile number field. After removing these fields from the mapping, the agreement was sent as expected.