E-Sign agreements bouncing

Question

Recently I have noticed when sending out agreements that although they get delivered to the recipient the copy that goes back to my email address are failing to deliver.

Checking the status it just shows "bounced and could not be delivered" in the activity section.

My email server has the esign address on the whitelist and I recieve invoices etc from Adobe, appears as though the esign part just fails to be recieved? My email logs show nothing in failed to deliver or marked as spam from adobe, its as if it doesnt even attempt to send the email at all?

Meenakshi Negi · Accepted Answer

Hi H D26595028dff7,

Thank you for reaching out.

As mentioned, the agreement shows as "bounced and could not be delivered" in the activity section. However, the document was delivered to the recipient. Could you please share the screenshot of the activity section?

Did you check with the recipient if the document was received on their end?

Are you using the Acrobat Sign on your personal or work machine?

Share the above information so we can check this behavior.

Thanks,

Meenakshi

jon_5915 · Answer

We are experiencing something similar with adobe and have been the last few days. I sent an agreement to a client over 30min ago and they have not recieved it nore have I recieved the usually notification that it has been sent! What can I do to to move this along

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