Skip to main content
W
William22621772bqpr
Participant
January 12, 2022
Question

E-sign Email wrong name

  • January 12, 2022
  • 1 reply
  • 649 views

When i am sending a document to be E-signed, one of the email addresses appears with a name. The name is not the right person and i don't know how to change/edit this? 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Meenakshi Negi
Legend
January 12, 2022

Hi William,

 

Thank you for reaching out.

 

As you have mentioned that one of the email addresses appears with a name. 

Could you please let us know if it appears while you add the email address on the recipient field?

Or it appears after you have already sent the document for signature? 

 

Thanks,

Meenakshi

 

W
William22621772bqprAuthor
Participant
January 12, 2022

It is in the Recipient field. It then must appear once it is sent as the person i sent it to raised this issue with me.

Meenakshi Negi
Meenakshi Negi
Legend
February 10, 2022

Hi William,

 

Sorry for the delay in response.

 

Would it be possible to share the screenshot for a better understanding?

Also, confirm if it happens for a particular recipient email address.

It might be possible that the Recipient has created an Adobe Sign account with this incorrect name, which got saved automatically in your database.

 

Thanks,

Meenakshi

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices