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Beauteous_sharpnessecbb
Participant
September 29, 2026
Question

E-sign interface and functionality just changed for one of my users - support was no help

  • September 29, 2026
  • 3 replies
  • 24 views

As noted in the title. Several users use e-sign daily, but for one user the interface and functionality just changed. Same version, all the latest of Acrobat pro. Tried full uninstall, delete folders, reinstall, did not work. Attached screenshots show the issue. The interface is completely different and the user cannot complete their work as the workflow is simply wrong. Also, I am aware that you cannot send an esign to only yourself - the issue is that the changed interface on this screen changes the workflow and we cannot figure out why this user has a different screen here than everyone else. 

    3 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 30, 2026

    Hi Beauteous_sharpnessecbb,


    Thank you for reaching out, and sorry for the trouble this may have caused.

    Both interfaces appear to be correct. However, they should not change on their own. Could you please confirm if you have made any recent changes to the machine or application?


    Additionally, please provide the following information: - Adobe Acrobat version number - Operating system version on your machine - The date when this issue started.

    In the meantime, you can either enter multiple recipients in the first "Add recipients" field or click on "More options." Please check if that simplifies the process.


    Thanks,

    Meenakshi

    Beauteous_sharpnessecbbAuthor
    Participant
    October 6, 2026

    Thank you for taking the time to help. I opened a case with Adobe and no solution was found. No changes to the computer or application. My guess is that this is simply a UI change introduced in the newest version that updated Acrobat automatically. WIN11 25H2, Adobe Acrobat Pro v.26.002.21931. The reason I believe this is simply a ui update is that one person got the change first, and then the second, and third over a matter of days. It must have been an Adobe update. But no info in the release notes. Frankly, I am just looking to confirm this is an intended UI update from Adobe.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 7, 2026

    Hi Beauteous_sharpnessecbb,


    Could you please confirm which UI version is currently being updated for the user? You have shared two screenshots above. As mentioned earlier, both versions appear to be correct for sending a document for signatures.

    Please share a screenshot of the UI currently being updated for the users you mentioned. I will check with the product team on this and share the correct information.


    Thanks,

    Meenakshi

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