E-sign template automatically entering the wrong name when sending to recipients

Forum|Forum|11 hours ago
July 1, 2026
1 reply
0 views

I have a template on adobe.acrobat.com that uses the Full Name field. It was working fine but recently, when I send it to new recipients to sign, whatever email address I use the Full Name field is automatically filled in with the same wrong name. So I’m sending it to multiple people, i.e Joanne Smith, Alice Weedle & Laura Flemming - all with different email addresses - and the Full Name field is saying Leanne Leigh for every one.

B

Beauteous_Aurora0D4DAuthor

Participating Frequently

Sorry needed to update post but it didn’t process. It isn’t multiple people. Please see updated issue:

I have a template on adobe.acrobat.com that uses the Full Name field. It was working fine but recently, when I send it to one particular recipient, the Full Name field is automatically filled in with the wrong name. I.e I’m sending it to Joanne Smith and the Full Name field is saying Leanne Leigh. It seems to be associating this name with their email but I don’t know how to change it.

Meenakshi0101

Community Manager

Hi Beauteous_Aurora0D4D,

Thank you for reaching out.

It appears that the name for the email address you use is set to Leanne Leigh. The user might have changed the email address, or the account might have been transferred to his email address. However, the account name has not changed.

If you can share the email address you are using in a private message, we can check and confirm the same. If that is the case, we will share the steps to make the changes. However, this can only be changed by the account owner for that email address.

You can initiate the private message by clicking on my profile icon and the send message button.

Let us know if you need any help or have questions.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded