E-signature function not working for my entire team

Question

Hi, my entire team is unable to request signatures using Adobe. We get the message “E-signing services are temporarily unavailable. Please try again later.” on browser, and the message “authentication failed” on the application. Our IT team has tried to clear old Adobe profiles, reinstall Adobe, restart our computers, basically try everything they can think of (including everything in this old post: E-signing services are temporarily unavailable. Please try again later. | Community) It is happening on both the desktop application and in browser. Our org recently switched to Adobe nonprofit licenses.

At first when I tried to request an e-signature, I would get an error message saying I didn’t have e-sign capabilities. After IT did everything above, I can now click to request an e-signature on a document and actually put in an email address. At that point, I get the error message “Authentication failed.”

Are there any other steps we can try? Any other suggestions?

Meenakshi0101 · Answer

Hiech98765,Thank you for reaching out, and sorry for the trouble caused.We have checked your account using the email address linked to your community profile, and everything appears to be active and functioning correctly.Could you please confirm the email addresses of the users who are also experiencing the same issue? Additionally, please confirm if you are using the same email address for Acrobat Sign. You can share this information via private message by clicking on my profile icon and then selecting the "Send Message" button.It would be extremely helpful if you could also provide a screen recording of the issue.If you have any questions or need help, please let us know.Thanks,Meenakshi

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