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E-signature is deleting completed form text, and sending blank form to sign

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I complete a form, then select e-signature. Recipient receives the form blank. It is removing all completed data from the form.

Trying to fix myself, and notice when I go to add the signature recipient in, all the completed data is removed, and new empty text boxes are put in its place.

Security digital signatures and esignatures

Meenakshi_NegiCorrect answer

Legend

Hi Adel38003390ml4j,

Thank you for reaching out, and sorry about the delayed response.

This is because of the auto form field detection when you upload the document to Acrobat Sign. You can disable the form field detection from the settings window on your Adobe Acrobat web account.

Use the steps suggested below:

- Open the link

- Sign in with your Adobe credentials.

- Click on the profile icon at the top left and select settings.

- In the settings window, scroll down to E-signing settings.

- Mark the box for "Disable form field detection".

- Click on the Save button.

Let us know if you have any questions.

Thanks,

Meenakshi

C

Cassidy_

Participant

Hello,

Has there been a solution for this yet? I’ve tried the directions instructed and they seem to be obsolete. I’m experiencing the same problem as everyone else. I just need a signature and every time I try to assign a signature every box in the 72 pg contract becomes a field to fill out.

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AnkitVerma

Community Manager

Hi @Cassidy_,

Thanks for joining the discussion and for letting us know that you've already tried the steps shared earlier in the thread.

As we understand it, the document is still being populated with a large number of fillable fields when preparing it for e-signature, even after following the guidance to disable form field detection.

To help us investigate further, could you please confirm:

Is the Disable form field detection option currently enabled in your Acrobat account settings?
Does this happen with all documents or only with this specific 72-page contract?
Are you preparing the agreement through Acrobat on the web or from the Acrobat desktop application?
Which version of Acrobat are you using?

If possible, please also share a screenshot or screen recording of the agreement preparation screen after the document is uploaded and before it is sent for signature (with any sensitive information removed).

Since you've already completed the previously recommended steps, the additional details above will help us determine whether a different setting or workflow is contributing to the behavior.

Please share these details and we'll take it from there.

Thanks,
^AV

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Cassidy_

Participant

Hi i was just on support for a few hours now and it’s still not fixed after being told i need to pay more for what i was needing.

I’m cancelling and moving back to docusign. I was really hoping this would have worked.

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bradb13496156

Participant

Please update how to solve this:

As with others, I am unable to inactivate the automatic form detection feature with these instructions. In large documents, Adobe will scan and take a very long time just for me to add my own signature.

Looking at your previous advice:

Open link/ sign in with your Adobe credentials:
- I can sign in on Adobe web account Adobe Acrobat Home as usual.
Click on the profile link at the top left and select settings:
- There is no profile link at the left - there is one at the right (a two-toned blue circle) - the settings option is there
In the settings window scroll down to E-signing setttings/ mark the box for “Disable form field detection”
- There is no option for this - instead it says “Manage your signing preferences, including signatures, notifications, and more” - with a hyperlink to “Edit settings”
- Clicking edit settings has many signature options - scrolling down there is a line saying “Form fields navigation behavior” but no options to change anything and nothing written there

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Meenakshi Negi

Community Manager

Hi bradb13496156,

Thank you for reaching out, and sorry to hear that you are experiencing this issue.

The profile icon is a two-toned blue circle located in the top-right corner. Since you mentioned that you do not see the option mentioned above, could you please provide a screenshot of the options available on your end?

Additionally, please share a screen recording of the issue you encounter when opening forms.

Let us know if you need any help.

Thanks,

Meenakshi

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beautiful_passion93b1

Participant

What an awful product

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Cassidy_

Participant

I’m starting to think the same…

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Sherika5EB4

Participant

I’m experiencing this too and these instructions are irrelevant

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NikiLee86

Participant

The only work-around I've found is to Print to PDF, save the file and then request signatures from there. Shouldn't have to be like that - but it’s worked so far.

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Meenakshi Negi

Community Manager

Hi Sherika5EB4, and NikiLee86,

Thank you for reaching out, and sorry for the trouble this may have caused.

As you are experiencing the same issue, could you please share a short video showing the steps you took and how the form appears when you send it for signature? You can create a sample document for the video. It will help us to understand and replicate the steps.

Also, please confirm if the issue occurs on both the desktop and web versions.

We look forward to your response.

Thanks,

Meenakshi

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NikiLee86

Participant

Has a different resolution been found for this? I’m having the same issue (9/24/26) and cannot figure out how to send a contract for e-signature without the information I input into the form fields disappearing.

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Meenakshi_Negi

Legend

Hi Melmo_au,

Thank you for reaching out.

Could you please share the steps you do to fill the document and send it?

Does this happens with any document you send for signature or with particular?

Are you using the desktop application? If yes , try using the Acrobat online account.

Let us know how it goes.

Thanks,

Meenakshi

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Adel38003390ml4j

Participant

I am having the same issue mentioned above on both web and desktop application. I recieve a completed form that I review then send "request e-signature" from my boss. As soon as I select the recipient, all of the pre-filled data is covered by a blank text that cannot be deleted or moved.

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Meenakshi_NegiCorrect answer

Legend

Hi Adel38003390ml4j,

Thank you for reaching out, and sorry about the delayed response.

This is because of the auto form field detection when you upload the document to Acrobat Sign. You can disable the form field detection from the settings window on your Adobe Acrobat web account.

Use the steps suggested below:

- Open the link

- Sign in with your Adobe credentials.

- Click on the profile icon at the top left and select settings.

- In the settings window, scroll down to E-signing settings.

- Mark the box for "Disable form field detection".

- Click on the Save button.

Let us know if you have any questions.

Thanks,

Meenakshi

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