E-Signature - Redirected to a page with plans pricing - Have Acrobat Pro subscription

Question

Hi.

I'm redirected to an offer to upgrade to Acrobat Pro or Standard when trying to use the e-sign functionality.

Happens both with "Prepare Agreement" and "Request E-Signature"

I have a Acrobat Pro active subscription linked to the email adress register here.

Have already tried to re-install the Acrobat DC client, logged out and in again in the app and the browser. Deleted all cache and coocies in the browser.

Meenakshi_Negi · Accepted Answer

Hi Dag Eidem,

Thank you for reaching out.

We have checked your account and see that you are using the Acrobat Pro DC as a part of the End term license agreement. Adobe Sign individual has been removed from the Acrobat Pro DC in ETLA offers. In this case, we suggest you reach out to your IT administrator at your organization to check if they can provide you access to Adobe Sign enterprise.

For more information, please refer to the following help document: https://community.adobe.com/t5/adobe-acrobat-sign-discussions/error-access-denied-on-sending-document-for-signature-from-acrobat-pro-dc/td-p/11875167

Let us know if you have any questions.

Thanks,

Meenakshi

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