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Catherine37340829alms
Participating Frequently
June 29, 2024
Answered

E-signature - Request e-signature has changed - Where did the approver for recipient go?

  • June 29, 2024
  • 2 replies
  • 750 views

Hello,

 

A few days ago, both the "signer - recipient" and "approver" (Me the notary) were available when using the Request e-signatures Tool. However, the "approver" seems to have disappeared, and there is only the option to send the document for the signer/recipient's signature.  This tool is required as I am a notary in Ontario and need to e-sign the document and include my stamps after the recipient signs it.  If this tool does still exist - where do I find it.

 

Thanks,

 

Catherine

 

 

Correct answer Meenakshi_Negi

Hi ANTHONY294465882b5y,

 

Thank you for reaching out, and sorry about the delay in getting back to you.

 

We checked your account and see that you have an Acrobat Sign individual-level service plan. There is only a signer role available for your current plan. For more information on which recipient roles are available for the respective plans: https://adobe.ly/3RXU9f5. 

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi

2 replies

A
ANTHONY294465882b5y
Participant
March 5, 2025

Any solution for this?  I am encountering the same thing.  The suggested link did not work.

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
May 9, 2025

Hi ANTHONY294465882b5y,

 

Thank you for reaching out, and sorry about the delay in getting back to you.

 

We checked your account and see that you have an Acrobat Sign individual-level service plan. There is only a signer role available for your current plan. For more information on which recipient roles are available for the respective plans: https://adobe.ly/3RXU9f5. 

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi

Meenakshi_Negi
Meenakshi_Negi
Legend
July 8, 2024

Hi Catherine37340829alms,

 

Thank you for reaching out.

 

Please let us know if your account has undergone any recent changes. Also, share a screenshot of the recipient roles available on your end.  

Are you using the Acrobat desktop application to send the document or the Acrobat online account?

In the meantime, refer to the information on the following help document: https://helpx.adobe.com/sign/using/set-up-signer-approver-roles.html. 

 

 

Thanks,

Meenakshi

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