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haphazardous
Participant
May 2, 2025
Question

E-signatures messing up calculations

  • May 2, 2025
  • 2 replies
  • 399 views

Up until two weeks ago, every time our employees sent this form out for e-signature, there was no issue. Now, when they send it to be e-signed, they get an error message in the totals column that says "enter a valid formula." We are not sure why this is happening. Can anyone help? File attached. TIA!

    2 replies

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    haphazardousAuthor
    Participant
    May 5, 2025

    Hey there, I don't understand what you've written...I just double-checked the form I attached and it has the calculations in it? I downloaded it and looked at it again from this forum just to be sure. We created it in Adobe Acrobat under Create a Form. As another user pointed out, this form was totally functional until the update went thru. Now it is not. It seems the update created a glitch that changes the "numbers" formatting to "text". You have to manually go in and change each field to get it to go thru, which defeats the purpose of the form. 

     

    Using the "help steps" provided thru our Enterprise account has been absolutely no help whatsoever. 

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 13, 2025

    Hi haphazardous,

     

    Sorry about the delay in getting back to you.

     

    The calculation appears fine in Acrobat. However, when you upload the form in Acrobat Sign, the calculated field appears empty for those form fields where the error occurs. We checked that it is fine on the recipient's end when you send the document. The error will not appear for the recipients. If these fields are to be prefilled in Acrobat, then you may send these documents without any issues.

     

    Also, please create a ticket from the administrator account using the steps suggested in the following help document: https://adobe.ly/4dfN96V. The team will reach out to you. As you have an Enterprise account, there is not much that we can do from our end. We will check if there is any known issue. 

     

    Thanks,

    Meenakshi

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    May 5, 2025

    Hi haphazardous,

     

    Thank you for reaching out.

     

    When we check the formula for the fields in Acrobat Sign, it shows as empty. Could you please tell us how the form was created? Have you recently made any changes to the document? Were you sending the document in a similar way to the way it is sent now?

     

    Please refer to the information in the following help document on how to add the calculated fields: https://adobe.ly/44k0tF9. 

     

    We have checked that you are using the Adobe Sign Enterprise plan. If you experience any issues or have any questions, the experts can best answer them. Please get in touch with our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4jFTDOT.

     

    Thanks,

    Meenakshi

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