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Meenakshi Negi
Community Manager
Community Manager
October 3, 2025

Hi byron_oem,

 

Thank you for reaching out, and sorry about the trouble caused.

 

We checked your account with the email address you used to sign in on the community page and saw that the Acrobat Sign account linked to your email shows as inactive. If you have an active subscription, please reach out to the support team to get your account activated. Please refer to the information in the following help document: https://adobe.ly/4gNTkRr

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi