E-Signing on Mobile Device Link Issues

Question

I have sent several E-sign documents out for signature and the signees have been unable to sign. I sent a test document to myself, opened the email and link to document on my mobile device and went to sign. When I clicked the box to sign it takes me to a page/box labled Mobile Signature (or Initial).  the message reads 'Use your mobile device to easily draw or capture your signature. A link will be sent to your mobile device via text:' I have changed the area code to the UK and I have tried several ways of inputting the mobile number for the device I am using. No link comes through. I have waited until the end of the 5 min limit and still nothing. I am confused as to why I need a link to a mobile device when I am already using a mobile device in the first place. Has this happened to anyone else? Is there some advice you can give please?

Meenakshi_Negi · Answer

Hi Lindsay31453729i7rq,

Thank you for reaching out, and sorry about the delay in response.

This seems to be weird behavior. If you are still experiencing the issue, share the screen recording of the workflow. We will share the information wit the team to get this checked. Also, confirm if this happens with all document or with a particular one.

Let us know if the issue is already resolved.

Thanks,

Meenakshi

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