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Hugh Cairns
Participant
January 29, 2016
Answered

Echosign email address

  • January 29, 2016
  • 2 replies
  • 13811 views

When I send out a contract to be authorized echosign inserts its own email address. This approach makes it appear that my email address is echosign@echosign.com.

Unsuspecting contacts may then use echosign@echosign.com to communicate further causing confusion and inconvience.

If echosign must use an email address may I suggest do-not-reply@echosign.com

Can you fix this?

Hugh Cairns

echosign@echosign.com

This topic has been closed for replies.
Correct answer Rijul Raj Khurana

Hello Hughs,

By default, all the emails sent from E-Sign are sent from echosign@echosign.com. Now, if the signers tend to reply to this email, it will directly reach the sender of document and not E-Sign. If you have sent a document and signer replies to the email, then you will be receiving the email directly.

Regards,

-Rijul

2 replies

J
Jacinta5FBA
Participant
August 20, 2020

I agree, this is not at all helpful. All very well if people are replying direclty in regard to an AdobeSign document, but what the system does (by making it look as if the document is coming from me but not using my email address) is the recipient then has this ecosign email address in their contacts as MY email address which is clearly not the case...

This is EXTREMELY annoying, and actually a security risk if people believe they are contacting me with personal information.

Also, if they email ecosign then I do not get the email...

Is there a workaround so that this doesn't happen. I agree that a donotreply email address would at least be a good start.

R
Community Manager
Rijul Raj KhuranaCommunity ManagerCorrect answer
Community Manager
February 4, 2016

Hello Hughs,

By default, all the emails sent from E-Sign are sent from echosign@echosign.com. Now, if the signers tend to reply to this email, it will directly reach the sender of document and not E-Sign. If you have sent a document and signer replies to the email, then you will be receiving the email directly.

Regards,

-Rijul

D
da_guitarist
Participating Frequently
September 20, 2017

Actually - I'm not so sure this is true. I just sent an agreement today and the recipient did reply all and I (the sender) did NOT receive the email. The ones that were CC'd on the agreement did receive it and forwarded to me, where it said he sent it to "My Name <echosign@echosign.com>" but it did not come to my email at all. Can someone please validate this workflow? And is there a reason it cannot show from the actual senders email for reply purposes? (PS this has happened a few times now)

S
Community Manager
SimonATSCommunity Manager
Community Manager
September 27, 2017

the previous statement is correct. All adobe sign generated emails are from 'echosign@echosign.com'

However emails have 2 properties in this regard, they have a 'From:' property which is as said echosign@echosign.com

but also a 'Reply-to:' property, which by default is the email address of the user who created the agreement.

it may get confusing as the email lient may take on the same name for example

My real name <echosign@echosign.com> for the from and

my real name <myreal@email.address.com> and this latter may be in the contact list and thus only show as a name.

if you want to doublecheck, please contact support who can examine specific agreements if required,

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