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Participant
January 9, 2016
Answered

Echosign is automatically setting a password on a signed document

  • January 9, 2016
  • 2 replies
  • 3162 views

I select "no password" and send the document for signature. When it comes back it is password protected. I need to combine it with another document in order to submit the entire package to my client and it is requiring a password to open. During the signature process it didn't advise any of the individuals signing it that it was assigning a password, nor did it alert me. How do I stop it from doing this?

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Correct answer Rijul Raj Khurana

Hello Teresa,

It seems that you are looking to modify the signed PDF received through E-Sign. For that, the documents are encrypted and they cannot be modified due to security reason.

-Rijul

2 replies

Rijul Raj KhuranaCorrect answer
Inspiring
January 11, 2016

Hello Teresa,

It seems that you are looking to modify the signed PDF received through E-Sign. For that, the documents are encrypted and they cannot be modified due to security reason.

-Rijul

Participant
December 3, 2021

No thats not what is happening - same problem - the files wont even OPEN without a password. These are being applied to my files in adobe sign even though I have the password function turned off...

 

causing quite a disaster now...

Participant
January 11, 2022

Having the same issue - unable to open documents

abhissha
Participating Frequently
January 10, 2016

Hi Teresa,

May I know on which OS are you working on? Also please let us know whether you are using EchoSign from the web initerface or from Acrobat Pro DC.

Thanks,

Abhishek