Skip to main content
A
Anonymous
October 27, 2016
Answered

EchoSign won't let me sign

  • October 27, 2016
  • 3 replies
  • 1392 views

Please help. I've used EchoSign a number of times with no problems. This time, however, the field with the boxes for my signature are grayed out. I can't put them on the document I'm trying to send. I can put a signature field for my client, but not for me. Do I have a setting wrong?

This topic has been closed for replies.
Correct answer AadeshSingh

Hi gaia12345​,

Please make sure that you have entered your email address in the recipient field on the Send page  before placing the Signature fields on the document. If you want to Sign first then enter your email address before the Signers email address.

Once you place the Signature field on the document, double click on the signature field & make sure that you have assigned one for yourself.

Regards,

Aadesh

3 replies

S
Saundra27353463rhgi
Participant
November 29, 2022

Saundra Winston 

S
Shayla25226127lqv5
Participant
July 13, 2022

Shayla taylor 

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
October 27, 2016

Hi gaia12345​,

Please make sure that you have entered your email address in the recipient field on the Send page  before placing the Signature fields on the document. If you want to Sign first then enter your email address before the Signers email address.

Once you place the Signature field on the document, double click on the signature field & make sure that you have assigned one for yourself.

Regards,

Aadesh

A
Anonymous
October 27, 2016

Thank you for your response, Aadesh.

I was able to get it to work by deleting and re-uploading the document. I had to do it a couple times, sometimes it worked so that the fields were available to me, sometimes it didn't. My email was in the recipient field each time, just ask you describe. I'm not sure what made it work, but it eventually did.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices