echosign@echosign.com

Hi,

I am having issues with recipients replying to echosign@echosign.com. Some people prefer to print and sign their contracts at times and reply to echosign@echosign.com. Problem is that on many occasions this has happened that people reply to this email and we dont get the contract back at all. Where does this email go? 

It looks so unprofessional from our side and in fact embarrasing to our organization. We previously used DocuSign but since we allready paying for cloud apps we decided to switch. How do you change the reply email?