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Z
Z_Ex
Participant
April 30, 2025
Answered

email sent to ... bounced and could not be delivered

  • April 30, 2025
  • 2 replies
  • 714 views

Hi everyone,

 

I got an issue with adobe sign. I use it connected in power automate to send documents to be signed by different users. It works fine, but suddenly some users can't receive the notifications, and adobe sign log the error "email sent to [user] bounced and could not be delivered". It only happens with two users, and the email is not beeing rejected by antivirus or email rules. It worked fine till yesterday. The rest of the users, in the same organization, are not experiencing this problem.

 

Thanks for your help, greetings.

Correct answer Meenakshi Negi

Hi,

already did it, it's on the whitelist, also echosign@echosign.com as suggested previously in the linked doc.

Thanks


Hi All,

 

Thank you for your patience so far.

 

We checked with the team, and there were some issues going on, which have now been resolved. 

Please check and let us know if you are still experiencing the behavior. 

 

Thanks,

Meenakshi

2 replies

D
defendersexternal_0810
Participating Frequently
June 11, 2025

We are also facing the same issue since 5:30am IST. Below is the error message. Is there some issue which the team at Adobe is aware of?

Expecting 'REJECTED,RECALLED' but was 'EMAIL_BOUNCED'

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 11, 2025

Hi defendersexternal_0810,

 

Please refer to the following thread: https://adobe.ly/43EJXPd.

 

Thanks,

Meenakshi

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 30, 2025

Hi malcalde,

 

Thank you for reaching out. 

 

Please refer to the suggestion provided in the following help document: https://adobe.ly/4cTBefb. 

If the issue still occurs, please share the email address of those users in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Z
Z_ExAuthor
Participant
April 30, 2025

Thanks for your help. It didn't work, 

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