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Charlie Alpha 585
Participant
June 12, 2020
Question

Email with signature request not received

  • June 12, 2020
  • 2 replies
  • 935 views

Hi, 

 

When we send docs for signature, the signer does not receive an email with the request to sign. On AdobeSign profile we see that the document went out. 

 

Any idea what the isues is?

This topic has been closed for replies.

2 replies

S
SM HBM
Participant
June 12, 2020

This is happening on my system too this week.  I've sent several documents to the receipients before so it seems to be a new problem.   When I switch away from the Company email address and use their personal email address its fine.  I tried contacting the Adobe support helpdesk but just got a bot.

S
sebastiane3349268
Participant
June 12, 2020

We've resolved the issue. We're using exchange Online and alle Mails from echosign.com were classified as high phishing Risk, maybe Microsoft changed the global blacklist. 

 

we have added echosogn.com to allowed domains and now it works.

S
sebastiane3349268
Participant
June 12, 2020

We have the same issue since 10th june. The Signature request from some users were not delivered. By some other users one signer get the mail the other one not. But the Message that the signing Workflow was canceled or the reminder will be deliverd...but sometimes with a uge time difference sometime 12 hours later.

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