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dazzling_hope69
Participant
May 21, 2025
Answered

Emails are different depending on what email address I send too

  • May 21, 2025
  • 1 reply
  • 316 views

Testing out the echosign PDF, from Salesforce, by sending the request to different email addresses.  When I send the signature request to a Gmail account, the correct email with subject, Signature requested ***************, and link is received.  When sending to my corporate account ,Outlook365, I receive a different email with subject "

Please delegate*********to an authorized signer" and no link to document.

 

Why would this happen? And how do I fix the issue?

Correct answer erik_7016

Think I figured this out.  I have a Experience Cloud account using the same email address.  Adobe echosign must link the profiles to the email address.  

1 reply

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erik_7016Correct answer
Participant
May 21, 2025

Think I figured this out.  I have a Experience Cloud account using the same email address.  Adobe echosign must link the profiles to the email address.  

Meenakshi_Negi
Meenakshi_Negi
Legend
May 22, 2025

Hi erik_7016,

 

Thank you for reaching out and sharing the information.

 

Glad to know you have found the solution. 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

 

 

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