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devd93376011
Participant
July 8, 2019
Question

Emails in Spam / Trash Folder

  • July 8, 2019
  • 3 replies
  • 2151 views

I notice that emails sent for signature always end up in the recipients spam / trash folder. Even if the first receipt is marked as 'Not Spam' subsequent emails still go to the spam folder.

How do I prevent this?

This topic has been closed for replies.

3 replies

Poppylovesyourself123
Poppylovesyourself123
Participant
May 25, 2023

hey um it actually happened to me to please tell me what to do

P
popylover
Participant
January 9, 2020

i know

 

Meenakshi_Negi
Meenakshi_Negi
Legend
July 12, 2019

Hi Devd,

Sorry for the delay in response.

As the recipient receives the Adobe Sign email in spam/trash folder, please ask the recipient to add "echosign@echosign.com" in the contact list of the email account.

Then check if the email receives in the inbox or not.

Let us know how it goes.

Regards,

Meenakshi

D
devd93376011Author
Participant
July 15, 2019

Meenakshi, I'm afraid that suggestion is completely inadequate.

Every recipient is unique and mostly a one-off - think of the workflow you are suggesting. Simply not practical!

But even more important . . . you are providing a service (at a fee) to send documents to people for signature and your email server has been flagged as having a high spam rating. It is your responsibility to clear your spam score so that the service you are providing actually works.

If all echosign emails end up in spam it makes your service pointless and useless.

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