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Nick31548058tvx1
Participant
August 8, 2023
Question

Entered fields disappear after I click send for e-signature

  • August 8, 2023
  • 2 replies
  • 1004 views

I have filled out a form that I use from a template. After saving it, I click request e-signature, fill out the emails it needs to go to, and when I click continue my entire form gets erased and assigned to the first person I have selected for signature. How do I fix this?

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
August 13, 2023

Hi Nick31548058tvx1,

 

Thank you for reaching our.

 

Could you please share the screen recording of what happens when you try to use the Request Signature option in Acrobat?

Did you check if the issue occurs with other files too?

More information will help us to investigate the issue.

 

Thanks,

Meenakshi

 

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Nick31548058tvx1Author
Participant
August 15, 2023

Hi Meenakshi,

Unfortunately I am unable to share the screen recording because of the content of the file. As soon as I click request signature, fill out the appropriate emails, all fields default to empty and I just get "text" written in all of the fields I have filled out. This issue has been on all of the files I have tried. 

I disabled new acrobat like someone else has suggested and it is no longer an issue.

    mariahweyne
    mariahweyne
    Inspiring
    August 8, 2023

    Did you start the process from your template library? 

    N
    Nick31548058tvx1Author
    Participant
    August 9, 2023

    I started the process from a template that was sent to me by work. I opened it up in the adobe software, filled it out, hit send for signature and it kept deleting all of the info I had entered. When I open the form in the adobe website, I can complete the signature process no problem.

    Cole LGPC
    Cole LGPC
    Participant
    August 9, 2023

    I've had the exact same problem, worked fine before newest update. Replaces all fillable fields with the word "text" for the signer to fill out--want the filled out text to remain

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