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Rachel.b.Jackson
Rachel.b.Jackson
Known Participant
March 15, 2024
Question

Error 400 -- unable to upload file

  • March 15, 2024
  • 1 reply
  • 861 views

Hi there,

 

When I get to the final step of sending a file out for signing, I get this error message (screenshot attached). Any ideas on how to fix this?

 

Thanks,

Rachel

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
March 17, 2024

Hi Rachel.b.Jackson,

 

Thank you for reaching out.

 

As you are using the Acrobat desktop application to send document for signature, try sending document online. Open the Acrobat online account (https://acrobat.adobe.com/link/home/) and go to E-sign > Request Sigantures. Check if you still experience the same behavior. 

 

Share the Acrobat and OS version number. If you get any error message, share the screenshot of the message.

Check if the issue occurs with particualr document or with all.

Let us know how it goes

 

 

Thanks,

Meenakshi

Rachel.b.Jackson
Rachel.b.JacksonAuthor
Known Participant
March 18, 2024

Hi Meenakshi,

 

Thank you! It worked when I used the browser version. Is there a way to fix the desktop app?

 

Thanks!

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