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Participating Frequently
July 30, 2019
Question

Error after Error after Error, so discouraging

  • July 30, 2019
  • 1 reply
  • 4237 views

I get this message:

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

_________________________

I go to customer support and there are discussions about the issue, but no real fix other than upgrading if your using a free editions, which I am not.

I get this message after I have uploaded and placed and the fill boxes. I'm lucky to get one done in 2 hours as I have to keep re-doing the entire process sometimes 6-7 times. Its so discouraging and a waste of time at $27.00/hour.

Let me know if there is a fix for this or maybe I need a refund and go to Doc-u-sign.

Lisa Martinez

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This topic has been closed for replies.

1 reply

Meenakshi_Negi
Legend
July 31, 2019

Hi Lisa,

Sorry for the trouble caused.

I have checked your account with the email address shared by you.

The account is active and seems to be working fine.

Are you still experiencing the issue in sending the document for signature?

If yes, please share the workflow you do that result in the error message.

Let us know if you need any help.

Regards,

Meenakshi

Participating Frequently
July 31, 2019

It happens every single time I try sending.


I would love to share the work flow, but only I am authorized to view these documents as they contain personal confidential information.

Regards,

Lisa

MichaelKazlow
Legend
August 3, 2019

Hi Lisa, You can share your workflow by describing the process of creating and sending the forms for signing without compromising any privileged information.. For example. Possible Workflow 1: We use a Adobe PDF file with all forms pre-created. I open the Acrobat Application and click the Fill & Sign tab on the right of the screen. A variation of this workflow is where you upload the pdf form file through an Adobe echosign.com website. In this case you would describe the steps to upload the file, whether you are adding additional fields to the pdf form, or when filling out the fields, or sending the form when the error happens. Possible Workflow 2: We upload a Word file to the Adobe Echosign.com website and use tools available on the website to create form fields. In this case you might describe how you upload it to the website, which form fields you add to the document, etc. Whatever workflow you describe, you need at minimum to describe what you are doing when you get the error. Were you adding a form fields, sending the form for signature, adding email addresses to be sent, etc.