error 'authentication failed'

Question

"I have a problem in Adobe Acrobat: whenever I try to request electronic signatures, I keep getting the error 'authentication failed', even though I am logged in, I do have an Adobe Acrobat Pro and Acrobat Sign license."

Meenakshi Negi · Answer

Hi Laetitia24936016nrtx,

Thank you for reaching out, and sorry for the trouble caused.

We have checked the account with the email address used here in the community. The account shows as inactive.

Please reach out to the support team so they can help you with the account activation. You may refer to the steps suggested in the following help document: https://adobe.ly/4oL5DAO.

Please don't hesitate to contact us if you need assistance.

Thanks,

Meenakshi

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