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kiliant34978620
kiliant34978620
Participant
February 15, 2021
Question

ERROR: "Draft is not accessible due to updated account settings. Click OK to compose a new one"

  • February 15, 2021
  • 6 replies
  • 4686 views

Hi all,

 

How do I get rid of this error message? Even after I click OK - I then get another error message:

"Server error

We encountered an error while processing your request. We apologise for the inconvenience. Please reload the page and try again. If you continue to encounter this error contact our customer support."

 

Obviously clicking on customer support does f* all - it instead leads to a random Adobe homepage with no means of getting in contact with actual customer support. Is there such a page? And if so, how many labyrinths do I have to walk through to get to an actual Adobe human?

 

Oddly I have no draft documents that need deleting either and I have had this issue on and off now for quite a few months. It's driving me crazy. Any help or pointers (other than deleting cookies etc) would be greatly appreciated 🙂

 

Either of the above messages pop up after I click "request signatures" on the online version of Sign.

 

All worked flawlessly for years Adobe, what went wrong?

 

Thanks

 

    This topic has been closed for replies.

    6 replies

    I
    IvanTodorov78
    Participant
    March 15, 2021

    Adobe, please advise on what to do next. I'm not able to send NDAs out for signitures. 

     

     

    kiliant34978620
    kiliant34978620Author
    Participant
    March 15, 2021

    I have already moved everything over to docusign. Much easier to use, and the support actually supports you.

     

    Still using this piece of c*p software for legacy documents, but will eventually stop using it. I know clearing cookies works, but having to clear cookies each and every day gets quite tiresome.

     

    Some Adobe products are seemingly still stuck in the yahoo/AOL timeline...

    I
    IvanTodorov78
    Participant
    March 15, 2021

    I got Adobe support on chat and they told me to clear all my cookies, and like you said, it worked, but now every connected app asks to re-authenticate. Super distracting and time-consuming. 

     

    For a customer experience company, the whole e-signature workflow where I have to re-setup all the fields when I make a small text change to a PDF template is crazy for 2021. 

     

    I decided to start a trial with Hello Sign. 

      P
      paulg81897202
      Participant
      March 13, 2021

      Something definately changed with Adobe Acrobat.  

      MLC great suggestion to clear cookies and history.  BTW I tried just clearing my cookies and it worked as well. 

      kathyb79577201
      kathyb79577201
      Participant
      March 6, 2021

      I'm having the same problem, too, and told to wait until Monday for tech support. It's happening with my online and my desktop versions. 

      Yay. I will lose several thousand dollars if I can't meet the deadline I have today. 

       

      It appears that I will be able to use Firefox online instead of Chrome, so here's hoping the same problem doesn't start there now.

      MLC Group
      MLC Group
      Participant
      February 22, 2021

      Hi, 

       

      I cleared my cookies and history and it worked after that. Also worked in icognito mode. 

      D
      DAEGEUN5CEE
      Participant
      February 22, 2021

      I have the same issue, Adobe can you please help us with this issue? I have been paying for the service, please tell us how we can fix it. 

      MLC Group
      MLC Group
      Participant
      February 22, 2021

      Hi, 

       

      I cleared my cookies and history and it worked after that. Also worked in icognito mode. 

      MLC Group
      MLC Group
      Participant
      February 15, 2021

      I have the exact same issue. Would somebody please respond. 

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