I just sent two documents for signature with no issue. I went to send the third document and have been receiving the same error message over and over again. "an error occurred while connecting to the service". I have opened and closed the program. 
Hi Brianac,
Sorry for the delay in response.
I have checked that your account is currently active and working fine.
It seems that there was some intermittent issue occurred with the service.
Hope that it is working fine now.
Let us know if you still experiencing an issue or need any help.
Regards,
Meenakshi
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