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John361533861k0x
Participant
July 1, 2025
Question

Error message/technical issues

  • July 1, 2025
  • 1 reply
  • 126 views

we are having an issue in the midst of allocating signatures on documents. In the middle we keep getting an Error something went wrong. This means we are having to start all over again. This has happened several times in the last week. Usually by the third attempt the documents go through ok. Is there a techinical issue?

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 1, 2025

Hi John361533861k0x,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please let us know if you are sending a document for signature using the desktop application or the Acrobat web. Is it happening to multiple users or a particular user?

We do not see any issues on our end. Could you please share more details or a video showing what happens?

 

Thanks,

Meenakshi 

 

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