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proskierforlife
Participant
September 30, 2016
Answered

Error message: Unhandled Error: 160930160608351.ord-prod-app8

  • September 30, 2016
  • 2 replies
  • 5511 views

Can someone please help me figure out why I am unable to click submit during the final signature on a document I was sent to sign.

Thank you,

Brandon

Adobe Sign​

Error message: Unhandled Error: 160930160608351.ord-prod-app8

Correct answer AadeshSingh

HI paigeb50106409

Try the below workaround:

  1. Log into Adobe Sign account
  2. Go to Account > Personal Preferences (Or My Profile > Personal Preferences)
  3. Click ‘My Signature’
  4. If you get the same error, then follow the below steps:
    • - Click ‘Cancel’ on error screen
    • - Clear the existing signature
    • - Re-upload signature image
    • - Log out of account and log back in

This should fix the issue.

Regards,

Aadesh

2 replies

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
October 3, 2016

Hi Brandon,

There have been instances reported before too with a similar error. Please go through this thread and try the workaround mentioned: Server Error - Error message: Unhandled Error - HELP if the solution suggested by Aadesh doesnt work.

FYI, the issue will be fixed once and for all with an update later this week.

Thanks

Sameer Puri

C
Christopher5EB7
Participant
April 18, 2021

This is happening when trying to REQUEST SIGNATURES too.   Contract need to go out today...  Whats the work around for requesting signatures?!  thanks 

    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    October 3, 2016

    Hi proskierforlife

    Please clear Cache & Cookies from the web browser or try Google Chrome Incognito window to Sign the document.

    Let me know if the issue persist.

    Regards,

    Aadesh

    P
    paigeb50106409
    Participant
    October 3, 2016

    Error message: Unhandled Error: 161003061217578.ord-prod-app8

    your remedy is not working.

    Thanks!

    AadeshSingh
    Community Manager
    AadeshSinghCommunity ManagerCorrect answer
    Community Manager
    October 3, 2016

    HI paigeb50106409

    Try the below workaround:

    1. Log into Adobe Sign account
    2. Go to Account > Personal Preferences (Or My Profile > Personal Preferences)
    3. Click ‘My Signature’
    4. If you get the same error, then follow the below steps:
      • - Click ‘Cancel’ on error screen
      • - Clear the existing signature
      • - Re-upload signature image
      • - Log out of account and log back in

    This should fix the issue.

    Regards,

    Aadesh

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