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tonyp91150493
tonyp91150493
Participant
June 16, 2018
Answered

Error message: Unhandled Error: 180616123119189.app-a10

Im getting this message after I sign a document and after Adobe SIgn says processing

This needs fixing urgently as it is end of financial year and I am doing bulk renewal of contracts

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randys86750609Correct answer
Adobe Employee
July 13, 2018

You might be able to fix the problem by updating your signature.

From Adobe Sign in your browser, select the "Account" tab, expand the "Personal Preferences" section, select "My Signature", press the "Create" signature button, and update your signature.  You should then be able to again sign agreements.

Good Luck,

-Randy

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2 replies

Adobe Employee
randys86750609
Adobe Employee
June 19, 2018

Hi,

I am sorry you are having problems signing.  Can you provide more information?

How did you create the document? Did you use the 'Send' tab to send the document?  Only I Sign? Fill & Sign?

Are you the creator and only signer of the document? Was there just one email for this document?

What kind of signature did you sign with? Scribble? Text? Image? Mobile? Digital?

Thanks

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Adobe Employee
randys86750609Correct answer
Adobe Employee
July 13, 2018

You might be able to fix the problem by updating your signature.

From Adobe Sign in your browser, select the "Account" tab, expand the "Personal Preferences" section, select "My Signature", press the "Create" signature button, and update your signature.  You should then be able to again sign agreements.

Good Luck,

-Randy

Translate
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