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roycekim
roycekim
Participant
July 27, 2018
Answered

Error message: Unhandled Error: 180726214423107.app-b1

Im getting this message after I sign a document and after Adobe Sign says processing.

I have tried over 10 times. I really need help.

The esignWidget is created.

Bellow is the error message.

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MarjanACorrect answer
Participating Frequently
July 30, 2018

Hi RoyceKim,

To stop the server error, please clear the Cache and Cookies from your browser. I've included a few links below with step-by-step instructions. After removing both cache and cookies, please try to sign the document again.

*How to remove Cookies

*How to remove Cache

Hope this helps!

Kind regards,

View reply

1 reply

MarjanACorrect answer
Participating Frequently
July 30, 2018

Hi RoyceKim,

To stop the server error, please clear the Cache and Cookies from your browser. I've included a few links below with step-by-step instructions. After removing both cache and cookies, please try to sign the document again.

*How to remove Cookies

*How to remove Cache

Hope this helps!

Kind regards,

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