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Shanita38897222t59k
Participant
July 30, 2024
Question

Error Message When Attempting to Edit a Webform

  • July 30, 2024
  • 1 reply
  • 532 views

I am attempting to edit a webform that I created. However, when attempted, the following error message is received, "auth.services.adobe.com refused to connect." Please assist. 

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1 reply

mariahweyne
mariahweyne
Inspiring
July 31, 2024

How to resolve connection errors with Creative Suite applications (adobe.com)  Hope this helps

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 2, 2024

Hi Shanita38897222t59k,

 

Adding to the suggestion shared by Mariahweyne.

 

Please try clearing the cache and cookies if you are using the browser. Sign out of the account and relaunch the browser.

Then, sign in again and check.

 

If you are using the desktop application, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4d5vhuU).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3WMkY9k.

Try the troubleshooting steps suggested here: https://adobe.ly/3YwkZ2u. 

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

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