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anthony_9887
anthony_9887
Participant
March 12, 2026
Question

error message - You are not authorized to send documents for signature for the selected group. Please contact your group administrator.

  • March 12, 2026
  • 2 replies
  • 34 views

I have previously been able to send out PDf’s for signing but all of a sudden I am now getting the above error message and unable to send???

    2 replies

    anthony_9887
    anthony_9887Author
    Participant
    March 13, 2026

    HI,

    My email address linked to my account is correct. 

    The issue I'm having is that I am unable to request E-Signatures from ADOBE account. When I go to the site and try to request an E-Signature the following error message is displayed:  

    “You are not authorized to send documents for signature for the selected group. Please contact your group administrator”.

    Regards Tony 

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 13, 2026

    Hi anthony_9887,

     

    Thank you for the information.

     

    There is nothing from our end as I check on the account. According to the error message, you are unable to send a document from the selected group. Could you please check with the administrator of the main account whether they have changed any settings?

     

    If that does not help, we suggest you contact our Acrobat Sign Enterprise team to check the backend settings. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

     

    Let us know if you experience any issues or need any help.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Meenakshi Negi
    Legend
    March 12, 2026

    Hi anthony_9887,

     

    Thank you for reaching out, and sorry for the trouble caused.

     

    We checked your account using the email address on your community profile. The account seems to be working fine. 

    Could you please let us know where you get the error message? Please confirm if you are using the same email address that you use here on the community. If not, please share your email address used for the account in a private message. We will get it checked.

     

    Let us know if you need any help or have questions.

     

    Thanks,

    Meenakshi

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