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J
Josef27257639g4d4
Participating Frequently
September 23, 2024
Question

"Error message: You do not have permission to execute this operation"

  • September 23, 2024
  • 6 replies
  • 1903 views

I have a few users that cannot finish forms where they are the particpants.  

 

When opening the form by clicking on "View and Submit," they are receiving the error, "You do not have permisison to execute this operation."  Anyone else experiencing something similar?

 

 

 

    This topic has been closed for replies.

    6 replies

    J
    Josef27257639g4d4Author
    Participating Frequently
    October 17, 2024

    I resolved my case with Adobe.  

    Bug ID - DCES-4501428 was created and in the works for a code release.  Release 15.2.1 is scheduled for Feb 2025. 

     

    A successful workaround has been made:

    Please enable this option:

     

    Account Settings -> Signature Preferences -> Signers can change their name or initals. 

     

     

      J
      Josef27257639g4d4Author
      Participating Frequently
      October 4, 2024

      Interesting.  Did you lose any data or were you able to still fill those that were stuck at pending?

      K
      Kyle351372946tqy
      Participating Frequently
      October 4, 2024

      We backed it up before deleting but the issue has now started again.

      K
      Kyle351372946tqy
      Participating Frequently
      October 4, 2024

      We were able to fix the issue by deleting the accounts of the affected users and then re-provisioning their accounts.

      J
      Josef27257639g4d4Author
      Participating Frequently
      October 2, 2024

      Bug fix is open with AdobeSign.  

      K
      Kyle351372946tqy
      Participating Frequently
      October 2, 2024

      Did they give you an ETA as to when it would be fixed?

      J
      Josef27257639g4d4Author
      Participating Frequently
      October 3, 2024

      No, I only received a generic, "rest assured our engineers are working on the issue.  You may be asked to provide more information." 

      B
      BobGetch
      Participant
      September 25, 2024

      We are having the same issues also, and the document is time sensitive.  Any resolution?

       

      K
      Kyle351372946tqy
      Participating Frequently
      September 25, 2024

      If you can, open a case with Adobe and provide them with the captured Network Logs in (edge,firefox,chrome or safari).

      Capture them during the whole signing process. 


      We are unable to do so since we cannot reproduce the issue. 

      J
      Josef27257639g4d4Author
      Participating Frequently
      September 25, 2024

      I have opened a case.  It's being escalated. 

       

      Issue occurs on different computers and seems to have started around 9/18. 

        K
        Kyle351372946tqy
        Participating Frequently
        September 24, 2024

        We are having this issue too

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