Skip to main content
Participant
February 6, 2023
Question

Error modifying an agreement and then adding the signature fields back in when it has been delegated

  • February 6, 2023
  • 1 reply
  • 264 views

This seems to be a new issue as I have previously done this without any issues until recently. I have sent an agreement for signature, and it has been delegated on from the initial contact person. I then make changes and modify the agreement and am able to upload the revised document to the system without any issues. However, when I try and add in the signatory box for the company the agreement is for followed by the signatory box for my company, I receive an error message saying that I have more signature boxes to add. This is not correct - I only need 1 signature from the other company, followed by the 1 signature from mine. Any of the people that it was sent to or delegated on to can sign for the first signature - I shouldn't need to input signature boxes for all of them. This seems to be a new problem - I've been modifying agreements for years for agreements that have already been delegated but not yet signed. Any idea if a setting now needs changing/how to get past this issue without having to re-send from scratch?

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Legend
February 7, 2023

Hi Ruth280823609y5q,

 

Thank you for reaching out.

 

As mentioned above, the issue occurs when you try to modify the document sent for signature. Is that correct?

Would you mind sharing the screen recording of the complete workflow you do? It would help us to understand where the issue occurs and to investigate it further.

Share the screenshot of the error message you receive.

 

Thanks,

Meenakshi