Skip to main content
A
Alexis27658986dc7f
Participant
January 13, 2023
Question

Error refreshing access token: invalid_request : invalid refresh token

  • January 13, 2023
  • 2 replies
  • 2167 views

Hello

The connection with Salesforce was established by a previous admin but the Adobe Sign was not really used for a while. I got asked to put it back.

In adobe sign Admin, we have a linked Account. I can create a agreement and add a file. When I click next below Preview & Add Signature fields, we get the message:

 

Error refreshing access token: invalid_request : invalid refresh token

 

All users get the same in both Sandbox and production. What needs to be updated ?

    2 replies

    C
    Community Manager
    Chhavi GargCommunity Manager
    Community Manager
    March 23, 2023

    @Alexis27658986dc7f thanks for reaching out. Please follow the steps below to rerun the setup:

    1. Go to the 'Acrobat Sign for Salesforce Lightning' page and select the Adobe Acrobat Sign Admin tab.
    2. Under Account settings, select Launch Setup Wizard and follow through the steps.

    For details, refer to Acrobat Sign for Salesforce Installation Guide.

    A
    Alexis27658986dc7fAuthor
    Participant
    January 26, 2023

    If anything has the same issue, the version of the package was out of date:

    https://helpx.adobe.com/sign/integrations/salesforce-upgrade-guide.html#Post

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices