Error reporting documents being signed

Question

Hello, I am having trouble downloading a report of documents being signed.

Here are the steps to follow:

Reports --- New Export --- Select Date Range --- Last 12 Months --- Select Columns --- Export Columns --- Columns in which we select: (Contract Name, Contract Status, Number of Recipients Remaining, Sender Name, Recipient Name, Recipient Email, Recipient Status, Recipient Signer, Recipient Start Date, Recipient End Date) --- Save --- Save Export Date --- File Name --- Save --- In the image 5 highlighted below, this is the moment when Adobe Sign should consolidate the report to download all the information, but it does not finish loading the data.

It has been in this same process since Thursday (08/24/2024) at 8:00 AM. There was a single instance where we were able to download the report throughout the day, but no data was found and the report gave an error.

The last day we were able to download the report was two days ago, 10/23/2024

Meenakshi_Negi · Answer

Hi Gabriel aprendiz2024,

Thank you for reaching out, and sorry about the delay in response.

There are no screenshots attached to the post. If you are trying to create a report, please refer to the following help document:

- https://adobe.ly/4k5o3uB

- https://adobe.ly/4gVC5fw

We have checked that you are using the Adobe Sign Enterprise plan. If you have any questions, the experts can best answer them. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3EO9f3u.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded