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nicoleq73427300
Participant
Nov 14, 2016 9:05 PM UTC
Answered

Error using Adobe sign

This happens on all of my computers and on both the desktop Acrobat DC App and web based app. I have uninstalled and reinstalled the app twice. This is NOT a billing issue. I have contacted Adobe support everyday for the past four days and the problem has yet to be solved. Does anyone have any idea of what I can try?

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Nov 16, 2016 2:21 PM UTC

Hi nicoleq73427300

Your Adobe Sign account has been correctly provisioned now. Please try to use "Send for Signature" service using the below link:

- https://documents.adobe.com/ ​

*Make sure you login using your Adobe ID.

You will also be able to use the Send for Signature tool though Acrobat DC application.

Feel free to reach us back if you have any query or concern.

Regards,

Aadesh

5 replies

Participating Frequently
Nov 15, 2016 10:06 PM UTC

Hi Nicoleq73427300,

The case has been escalated and we are looking into the same.

In the meanwhile, please try using the service in the web browser and see if it works.

Thanks,

Supriya

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nicoleq73427300
Participant
Nov 15, 2016 11:23 PM UTC

I have repeatedly tried on the web browser as well. Still not working.

We are on day 5 of this and everyday is has cost me clients and revenue. This must be resolved ASAP!

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AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
Nov 16, 2016 2:21 PM UTC

Hi nicoleq73427300

Your Adobe Sign account has been correctly provisioned now. Please try to use "Send for Signature" service using the below link:

- https://documents.adobe.com/ ​

*Make sure you login using your Adobe ID.

You will also be able to use the Send for Signature tool though Acrobat DC application.

Feel free to reach us back if you have any query or concern.

Regards,

Aadesh

Translate