Error using Google Drive to upload documents for signature.

Question

First, I'd like to point out that Echosign is way better and actually worked.

Okay. I used https://documentcloud.adobe.com/ to sign in and prepare a document for signature. I clicked Add File > Chose Google Drive > Connect my account.

I see the files. Great.

I choose a file I want and continue.

When I submit so I can add fields to sign I get this error:

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again. If you continue to encounter this error contact our customer support. Unable to create draft documents.

I disconnected and reconnected Google Drive. Same issue.

Wilder.Bolaños · Answer

Hi,

I have done the test and I get the same error, however I have done the process directly from Google Drive, to get someone else's signature and it has worked for me.

With the recent integration with Google it can be achieved, or loading the documents, from the option to create. I leave you a video, that even though it is in Spanish, maybe you can guide yourself.

https://www.youtube.com/watch?v=O4M6lio0QhI&t=223s

Regards,

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