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A
aln90761421
Participant
October 20, 2016
Answered

Error when sending a document for signature

  • October 20, 2016
  • 1 reply
  • 1214 views

Hi,

I am implementing Adobe eSign but I'm running into issues.  Our CEO signed into Adobe when prompted in the wizard.  We followed all other installation instructions.  When I'm in agreements and come to send the document for signature, I get this error:

The call to the EchoSign web service call to send an interactive document returned an error message 'Unable to send on behalf of user: "my email " (apiActionId=CBJCHBCAABAA9z3SZMMc0VX7p75ZAFR_xiaTw4NDu5eb)' and error code 'EXCEPTION'

Do I need my own login for Adobe?

Thanks,

A

This topic has been closed for replies.
Correct answer AadeshSingh

Hi aln90761421​,

I suppose you are using API. Please be informed you will require an Adobe Sign Enterprise account for Integration feature.

- Adobe Sign plans for individuals and businesses | Adobe Document Cloud  

Integration reference guide : Integration reference guides | Adobe Sign

Regards,

Aadesh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
October 25, 2016

Hi aln90761421​,

I suppose you are using API. Please be informed you will require an Adobe Sign Enterprise account for Integration feature.

- Adobe Sign plans for individuals and businesses | Adobe Document Cloud  

Integration reference guide : Integration reference guides | Adobe Sign

Regards,

Aadesh

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