Error: You cannot add that email address to your account.

Hi all.

Are there any updates?

On 'Users' tab I have: "Your license allows a maximum of 22 active users and your account currently has 9" but still have the same error message: "You cannot add that email address to your account"

There are suspiciously details in server's response:

dwr.engine._remoteHandleException('6','0',{javaClassName:"java.lang.IllegalArgumentException",message:"You cannot add that email address to your account."});

If I don't have rights to add new user - it would be great to know it, but message above seems like there is some exception on back-end.

Please let me know what I'm doing wrong.

Thanks.

I am having a similar problem. I am trying to test out the Adobe Sign Enterprise account. I am getting this message: This user is already associated with a different account

Most of my "users" already have individual Adobe accounts with their corporate email address because we've never had an Enterprise solution. I need to connect all of them to this Enterprise account. How am I supposed to do that?

I am having this same issue but cannot figure out where to send the email address to have it verified. Help...Please!

Hello Sabrina,

Can you inbox us the email address of user along with yours so that we can further check?

Regards,

-Rijul

Hi sabrinac21651002,

Could you please let us know where exactly you are getting this error message ?

Please elaborate the issue and also provide more details so that we can provide you a resolution .

Regards

Sarojini