Errors in Salesforce

This error suggests an authentication issue between Adobe Sign and Salesforce, likely due to an invalid or expired authorization token. Here’s how to fix it:

Solution Steps:

1️⃣ Reauthorize Adobe Sign in Salesforce:

• Go to Salesforce Setup > Adobe Sign Admin Page
• Click Reauthorize Access to refresh authentication

2️⃣ Check API User Header:

• Ensure the x-api-user header is correctly set in API requests
• Use the correct email format (e.g., x-api-user: email:user@example.com)

3️⃣ Verify Connected Adobe Account:

• Ensure the Adobe Sign account linked in Salesforce matches the API credentials

4️⃣ Debug Using Python (Optional for API Testing)

import requests

headers = {
    "Authorization": "Bearer YOUR_ACCESS_TOKEN",
    "x-api-user": "email:user@example.com"
}

response = requests.get("https://api.na1.adobesign.com/api/rest/v6/base_uris", headers=headers)
print(response.json())  # Check if credentials work

If the response shows authentication errors, refresh the OAuth token.

✅ Final Check: If reauthorization doesn't fix it, ensure Drawloop settings are correctly mapped to Adobe Sign.

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The error indicates that the Adobe Sign integration in Salesforce is not configured correctly check here. Double-check the Adobe Sign application authorization and ensure the linked Adobe account is valid. Verify the API user ID and email provided in the x-api-user header. If the issue persists, contact Salesforce or Adobe support for further assistance here.

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Test Directly in Adobe Sign: It's a good sign that you can send documents directly through Adobe Sign without errors. This indicates the issue is specific to the Salesforce integration.

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"The error messages helped me fine-tune my setup—now everything works perfectly with Adobe Sign in Salesforce!" 

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