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Answered

Errors in Salesforce

Forum|Forum|8 years ago
April 7, 2017
111 replies
27939 views

getting error:

"The Adobe Sign remote application authorization configured is invalid. Please go to the Adobe Sign Admin page and reauthorize the Adobe Sign application. Contact your Administrator for assistance."

Installed in Salesforce, the Adobe account is 'linked', setup successful

Using Drawloop to send document to Adobe.
Error appears when clicking 'Send'

Another error:

Adobe Sign API returned error: : 401 : {"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}

Can send document via Adobe , error only in Salesforce

Correct answer vignata_nutalapati9368

I had the same problem with Acrobat Sign errors in Salesforce. In my case, re-authenticating the connected app and ensuring the callback URL matched exactly resolved it. Hope this helps someone!

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Learn5FAB

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The error indicates that the Adobe Sign integration in Salesforce is not configured correctly check here. Double-check the Adobe Sign application authorization and ensure the linked Adobe account is valid. Verify the API user ID and email provided in the x-api-user header. If the issue persists, contact Salesforce or Adobe support for further assistance here.

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Test Directly in Adobe Sign: It's a good sign that you can send documents directly through Adobe Sign without errors. This indicates the issue is specific to the Salesforce integration.

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"The error messages helped me fine-tune my setup—now everything works perfectly with Adobe Sign in Salesforce!"

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