eSign is having me sign fields assigned to someone else

Question

I have prepared a document for eSignature twice now, with the same results. Three designated signers, of which I am one. When I open the form to sign, it is having me enter on fields assigned to another signer. I deleted it the first time and sent a second time with the same results.

what the hell is going on?

how can an eSignature tool have this problem? Is the whole tool broken? why is there no edit feature to edit an existing esignature document so I can troubleshoot on my own?

Why can't I get someone from adobe on the phone? We are running businesses that run 24x7, but Adobe is only available during business hours??? For something this crucial, I need someone to help ASAP. I'm losing customers, or at the very least looking like a fool.

Can someone at Adobe please do something?

This is very frustrating. I might be done with Adobe Sign unless this is fixed in the next 24 hours.

Nicholas34301930w61t · Answer

Update....I may have figured out what is happening.  The app might be reordering the signers in alphabetical order after I have submitted the document.   Even though the order of recipients stays the same throughout the process of creating and assigning fields and I have chosen the assigned signer for each field, I suspect that the fields are being reassigned based on alphabetical order of either the names or email addresses of the receipients.  I have recreated the document for a third time, this time ordering the three signers in alphabetical order and it is working correctly so far.

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