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A
ADon73
Participating Frequently
April 14, 2015
Answered

eSign Manager for iPad

  • April 14, 2015
  • 1 reply
  • 697 views

‌HI,

whit last release it's impossible to "sign in person" I fill document but if try to sign, screen Adobe logo appears, dont't finish to sign.

OLd version EchoSign was perfect, please can you solve this problem?

This topic has been closed for replies.
Correct answer Rijul Raj Khurana

Hello Andrea,

Thanks for the information!

I would recommend to open a ticket with our Support team as they can further more investigate it:

Support | eSign services from Adobe

Regards,

-Rijul

1 reply

R
Rijul Raj Khurana
Inspiring
April 14, 2015

Hello AndreaDon,

Can you try uninstalling and re installing the EchoSign app in Ipad and see if that helps? Also, is it related to specific document or for all documents while using In Person Signing and which version of IOS is installed?

Regards,

-Rijul

A
ADon73Author
Participating Frequently
April 14, 2015

Hello Rijul,

I tried uninstalling and re installing without success, every documents have problems only with last version eSign Manager DC, because EchoSign worked regularly but now it's impossible to downgrade app.

Version installed of IOS it's 8.3

Best Regards

Andrea

R
Rijul Raj KhuranaCorrect answer
Inspiring
April 14, 2015

Hello Andrea,

Thanks for the information!

I would recommend to open a ticket with our Support team as they can further more investigate it:

Support | eSign services from Adobe

Regards,

-Rijul

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