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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
August 25, 2017

Hi Katrinap,

Sorry for the delay in response.

If you wish to separate the files after it gets signed, you need to enable the setting as admin in your account.

You need to go to Accounts->Account Settings->Global settings and check "Keep document separated".

Just to inform this option is only available in Business and Enterprise account.

Let us know if you need any help.

Regards,

Meenakshi

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8 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
August 25, 2017

Hi Katrinap,

Sorry for the delay in response.

If you wish to separate the files after it gets signed, you need to enable the setting as admin in your account.

You need to go to Accounts->Account Settings->Global settings and check "Keep document separated".

Just to inform this option is only available in Business and Enterprise account.

Let us know if you need any help.

Regards,

Meenakshi

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AllyComm
AllyComm
Participant
September 15, 2017

I don't have a Global settings option.  I'm needing to do the same thing.  We often send quotes, service contracts, and other documents that then need to be pushed through separate queues.  Getting them all back as on PDF will not work for us.  Docusign even at the most basic level offers this feature by default.  Chat support told me I'd have to go to Enterprise Adobe Sign to get that feature.  I hope that's not true.  I'm not sure how to even get that as an Adobe Acrobat DC user....

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Meenakshi_Negi
Meenakshi_Negi
Legend
September 15, 2017

Hi AllyComm,

Sorry to say that this feature is only available in Enterprise Adobe Sign account.

It is not possible to separate the files after they get signed in any other accounts.

Let us know if you have any questions.

Regards,

Meenakshi

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