esignature option in echosign not available after uploading faxed document

Forum|Forum|11 years ago
April 7, 2015
1 reply
570 views

One of my staff members is unable to esign an Echosign document after she uploaded the faxed document. Typically, in the Echosign console, you can upload a faxed document and, after uploading, you are able to esign but lately, this option has disappeared. Did something change with all of the Echosign updates?

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T

timothys68651236Author

Participant

Here's a bit more information. I've discovered after uploading the faxed document that the status in Salesforce (Out for Signature) is out-of-sync with the status in the Adobe Manage Agreement section (Waiting for Counter Signature). How can I get these to sync up with each other?