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Tim32791897bvbi
Tim32791897bvbi
Participant
April 9, 2026
Answered

Esigning fails authorisation

  • April 9, 2026
  • 1 reply
  • 28 views

I am getting authorisation errors for E-signing on both the web and desktop version of Acrobat. I have a full subscription and are using the correct profile

 

    Correct answer Tariq Ahmad Dar

    Hello,

    Thanks for reaching out, and I'm sorry for the trouble.

    I see you have a Teams subscription. However, the Acrobat Sign account linked with your Adobe ID appears to be in inactive state. 

    Please ask the account administrator to reach out to the support team. They can help you with the account activation. You may refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/kb/not-able-to-sign-the-document-asked-to-login-to-their-adobe-sign-account-adobe-sign.html. 

     

    Let us know if you need any help.

     

    ~Tariq

    1 reply

    T
    Community Manager
    Tariq Ahmad DarCommunity ManagerCorrect answer
    Community Manager
    April 10, 2026

    Hello,

    Thanks for reaching out, and I'm sorry for the trouble.

    I see you have a Teams subscription. However, the Acrobat Sign account linked with your Adobe ID appears to be in inactive state. 

    Please ask the account administrator to reach out to the support team. They can help you with the account activation. You may refer to the steps suggested in the following help document: https://helpx.adobe.com/sign/kb/not-able-to-sign-the-document-asked-to-login-to-their-adobe-sign-account-adobe-sign.html. 

     

    Let us know if you need any help.

     

    ~Tariq

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