Experience Cloud error of “Signing not available for the current user”

Question

When sending agreements to a user on Salesforce Experience Cloud, the user has the ability to select "Sign" but is then prompted with the error “Signing not available for the current user”.   We are using an "On Behalf of" signer that is active and has the Adobe Community User permission set.  Any recommendations on solving this issue are appreciated.  Thank you.   (I see one post on the same topic in March 2023 and also have a long standing ticket open, but no solution yet.)

Meenakshi_Negi · Answer

Hi Jennifer5C86,

Thank you for reaching out and sorry about the delay in response.

We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/41fODZz.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/41bGZz6.

Thanks,

Meenakshi

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